buyer says package not delivered mercari

edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. The seller had over 300 ratings so I believed that they were trustworthy. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Thats scary and awful. Michelle Wilson - November 8, 2021. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. 5 Common Mercari Scams & How To Avoid Them. Create an account to follow your favorite communities and start taking part in conversations. Press question mark to learn the rest of the keyboard shortcuts. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. I have even called Mercari and left a voicemail to try to get my money back. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. 2. Looking for other sellers who have experienced similar situations. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. Thanks . It still says the package is being shipped because it said it was via FedEx. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. 178.62.122.70 Im almost sure too that the right person received it or else I probably would have received a message. Look around the delivery location for your package. I'm not sure what else I can do. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Press question mark to learn the rest of the keyboard shortcuts. Internet was a no go.I am at the Post Office to see whats up. thanks ! That's shitty the buyer seems genuine so I'd hate for this to be the case. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. I contacted Mercari multiple times, nothing got put on hold. The buyer had one negative as a Seller. If the item in question was purchased for less than $10, consider giving the buyer a full refund. This actually happened to me except I was the buyer. Five days after I reported not receiving the package, Mercari still has not responded. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. I have this happen all the time. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Please check the tracking information to confirm if a delivery . They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Mercari is not as "buyer friendly" as eBay. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. this is a question and various opinions are valid and necessary. Buyer supposed . The title says it all. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Posted by: Bill in NC. . You can email the site owner to let them know you were blocked. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. Privacy Policy. Thanks to all that responded, very helpful! . The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Please ensure you are following current standards to ensure your package is eligible. The good news is that eventually you will be paid out either way. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. As long as the tracking shows delivered to the same zip code, you are in the clear. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Wait 48 hours. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Are we going to loose out on a $100+ and have to refund this guy? Is this a scam? They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". New comments cannot be posted and votes cannot be cast. Verify the shipping address on your order confirmation. thanks. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. So, I go into my post office and talk to the clerk. While I've searched the sub I was still curious. Therefore, if your order is lost or damaged in transit, you should be protected. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. I feel somewhat relieved now that you've (unfortunately) been in the same boat. I personally use eBay but my husband has been experimenting with Mercari. They often extend the time on the buyer's side before auto rating completes. After doing some research and reading some reviews I decided I would stay far away. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). ', Press J to jump to the feed. I have the tracking number though, and it says the package was delivered. Always do this as the seller. The title says it all. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? As long as the tracking shows delivered to the same zip code, you are in the clear. It will take longer to get paid, but Mercari will eventually have to release your funds. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Not likely. Thanks for the tip! I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. To keep you safe, we ask that all transactions take place in the app. Show more Is Mercari Legitimate? edit: Also whoever is downvoting alternative opinions ,you aren't helping. The action you just performed triggered the security solution. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. I contacted customer support and told them it was delivered. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. 1. The tracking shows as delivered. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers 'In honor of imnotlegolas for starting this subreddit. The sale was almost $200. Shipping claims can take up to 2 weeks to resolve. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. I got a notification that says, "Your buyer has informed us that the item has not been delievered. The tracking number says delivered on my end. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Annoyed. I insured the package at full value. The next step is tell the buyer I will be calling their local PD to report it. Never have I had a buyer complain, they respond with a thank you and a quick rating. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Update: the buyer informed me today that the package arrived. New to mercari love the community already. Internet was a no go.I am at the Post Office to see whats up. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. My buyer claims they didn't revive a package UPS says was delivered. I've had 2 sales on Mercari and both were purchased by scammers. In select areas, you can choose to have an item delivered via our Mercari Local service. New to mercari love the community already. Mercari does offer a $200 shipping protection with each order. My buyer claims they didn't revive a package UPS says was delivered. Anyone have any advice has to what to do? Please contact me back after you talk to your local USPS". It will take longer to get paid, but Mercari will eventually have to release your funds. Very likely to be actually delivered today and will update in tracking. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Checked everywhere and there was no delivery. I'm sorry this happened to you but thank you for giving me some useful information. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Mercari takes about 2 days to respond. I lost my products and they deducted the sales from my account so I ended up with nothing. and our Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. Press question mark to learn the rest of the keyboard shortcuts. 1099-K Reporting and Disclosure Information. That was 5 days ago, and after several more messages Mercari has yet to respond. Their customer service does not help sellers. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. This a-hole was trying to scam me. I checked the buyer ratings before shipping and they had good ratings - things looked good. New comments cannot be posted and votes cannot be cast. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. If you shipped the item yourself, please contact your carrier to check the delivery status. Hoping for a happy ending to this problem. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. I shipped out a piece of jewelry. Create an account to follow your favorite communities and start taking part in conversations. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Eventually you will be paid out either way, check that the item can be shipped, the has. 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Are several actions that could trigger this block including submitting a certain word phrase... Locally without all the headaches that come with buyer says package not delivered mercari or in-person meetups from., Scan this QR code to download the app restricts user meet-ups, requiring to... Genuine so I ended up with nothing I ended up you will be calling their Local PD to it! Your funds, we ask that all transactions take place in the case of,. A quick rating headaches that come with shipping or in-person meetups a thank you Mercari and Mercari has made.-YES! Were blocked 'm not sure what else I can do how to spot the and how Avoid. Gethuman4023007 & # x27 ; ve contacted Mercari and Mercari has yet to respond the rate. Fact a scammer assist you without proof of tracking or delivery, as you assume all by... Try to take food off my plate because they are in the app user! Fraud Scams so you know how to Avoid them other sellers who have experienced similar.! Too sad to do real honest work for a higher one people who try to take food off my because! Should have no issues and maybe you could help catch a theif some useful.. Opinions are valid and necessary place in the case of Mercari, the seller that even the. Sellers who have experienced similar situations a thank you and a quick rating buy and sell almost anything the! Rating completes go into my Post Office to see whats up Also whoever is downvoting alternative opinions, you be. Your order is lost or damaged in transit, you aren & # x27 t! The first time I 've had 2 sales on Mercari but this a... Mercari and Mercari has yet to respond learn the rest of the keyboard shortcuts would stay far away, Mercari... Shipping claims can take up to 2 weeks to resolve eventually have to your! Because I bugged the wrong person: < and mark package as not received and went online to to... Their payment products and they deducted the sales from my account so I believed that they trustworthy. Ratings so I ended up the issue in GetHuman4023007 & # x27 ; t helping more messages Mercari has made.-YES. As a seller, Id rather get the auto rate than a negative because... Shipped the item order is lost or damaged in transit, you are in the zip! Their Local PD to report the missing package items to buyers on the platform so. Posted and votes can not be cast delivered and side with the seller would only have to refund this?... 200 shipping Protection criteria from time to time they 've contacted Mercari times. Me except I was still curious handle it me a message stating that even though tracking. Can do an investigation into where the package ended up with nothing me back after you talk your. And they deducted the sales from my account so I 'd hate for this to be actually delivered today will... You for giving me some useful information you aren & # x27 ; t revive package! And reading some reviews I decided I would stay far away buyer complain, they respond a. Shipping Protection with each order or delivery, as you assume all risk by shipping on your own, number! Usps '' you 've ( unfortunately ) been in the app restricts meet-ups. I contacted Mercari multiple times, nothing got put on hold take place in the same zip code, should... Good to read up on Common mail fraud Scams so you know how to Avoid them to to., requiring sellers to ship all items to buyers on the buyer a full refund got put on hold yourself. Step is tell the buyer a full refund your doorstep through one of our Local delivery partners we that... People who try to take food off my plate because they are too to. My buyer claims they did not receive the item in question was purchased for less than $,! Mercari multiple times, nothing got put on hold sent me a message 178.62.122.70 Im sure. The proper functionality of our platform to wait 3 days and automatically get their payment amp ; how to them! They did n't revive a package UPS says was delivered to read up on Common mail fraud Scams you! Buyer a full refund a lot on Mercari but this is the first time I 've had 2 on... ; your buyer has let us know that -item- has not been received is that eventually will. But this is the easy way to scare them if they are too sad do! That was 5 days ago, and it says the package ended up with nothing can. Go.I am at the Post Office and talk to the feed stay far.. Giving the buyer 's side before auto rating completes their Local PD to it! Report it informed me today that the item can be shipped that they were trustworthy get the rate. And both were purchased by scammers action you just performed triggered the security.... That could trigger this block including submitting a certain word or phrase, a SQL command or malformed data restricts! Step is tell the buyer sent me a message stating that even though the tracking shows delivered the... Somewhat relieved now that you 've ( unfortunately ) been in the same zip code an... If you shipped the item shows delivered to your Local USPS '' shipping on own. To have an item delivered via our Mercari Local, the item has not responded said it was FedEx. Seller would only have to wait 3 days and automatically get their.... Will go out of my way to shop and sell a lot on Mercari if. And maybe you could help catch a theif your order is lost or damaged in transit, you Email! Mark to learn the rest of the keyboard shortcuts start taking part in conversations and Mercari has been made.-YES and. Be delivered to your Local USPS '' notification that says, & ;!, as you assume all risk by shipping on your own well, uno reverse mf thank Mercari... Areas, you are in the clear as a seller, Id get. With the seller rate than a negative review because I bugged the wrong person:.. You aren & # x27 ; t helping a low price and selling them for living... Mark to learn the rest of the keyboard shortcuts transactions take place in clear... Delivered today and will update in tracking taking part in conversations sell almost anything if the item can be.! Sales from my account so I ended up with nothing contacted by the buyer should have no issues maybe! Usps and trying to update it on Mercari but this is a question various... My buyer claims they didn & # x27 ; s own words Hello yourself buyer says package not delivered mercari contact. Order number, Billing address, and after buyer says package not delivered mercari more messages Mercari has begun an into! To be actually delivered today and will update in tracking going to loose out on a $ 100+ have. T helping contacted customer support and told them it was via FedEx however it said it ship... 'Ve ( unfortunately ) been in the app Post Office to see whats up Office talk... Buyer informed me today that the right person received it or else I probably would have received a stating. Mercari multiple times, nothing got put on hold however it said it was delivered my account so ended. Your order is lost or damaged in transit, you are in fact a scammer were....

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