u bolt pro fingerprint not working

I've thought about returning the lock but as just a lock alone I love the features regardless of it's staggering failure to work consistently with the app. It can be a hassle to set up the Ultraloq locks, and there is no deficiency of issues with this smart system. Click Delete and Reset to remove the lock from your U-tec Account. Fingerprint reader seems pretty good, but that will need more time to tell for sure. Combo; Cloud Platform. Fingerprint and touchscreen smart lock (17 pages), Fingerprint and touchscreen smart lock (12 pages), Fingerprint and touchscreen smart lock (65 pages). For example, its possible to assign different codes for unlocking doors based on the time of dayyou might give yourself special access during certain hours while restricting others from entering or leaving at those times (like keeping an extra set of keys in storage). Used to insert the key to unlock in emergency situations.Micro USB (5V) For example, you get a trigger if the lock is unlocked by the keypad or fingerprint, but not if it is locked/unlocked using the inside knob/key, or locked by the timer (auto relock). U-Bolt Pro fingerprint sensor has self-study function which the verification rate will be improved after multiple success. Very impressive security features and options and considered all Smart Locks on the market and this one sold me on it's options. You can always (always) write a driver for the zwave portion - it is a published spec/protocol. Grant access for specific dates or times. No response at all. You no longer have to wonder whether or not you locked your door. Especially since I can register fingerprint scans using the app and fingerprint reader. UNION CITY, Calif., Oct. 26, 2022 /PRNewswire/ -- Today, the creator of the popular ULTRALOQ Z-Wave smart locks, U-tec, has announced to join the Works with Home Assistant . The Best Smart Locks. When trying to close the door the mechanism that makes the door close get stuck inside . Customer reviews and photos may be available to help you make the right purchase decision! I also encountered many, many 'Fingerprint registration failed' messages during setup . Try moving closer to see if theres any improvement in response time; if so, it might simply be an issue with distance rather than any other hardware problems! which doesnt do fingerprints, but does use the new thread protocol (woo hoo), works great with HomeKit and the others, supports Home Key (apple wallet), etc etc. If I get that lock before I get this one re-working then I will banish it to the side garage door that I dont use that often. issues with getting the fingerprint to work, 7 Common Ezviz Camera Problems Troubleshooting, 12 Fixes For Fix Alexa TuneIn Not Working. I have found some issues but realized that it was with my door rather than the unit. Let someone in when you are away from your smartphone. Bluetooth , WiFi (2.4GHz, WiFi 802.11 b/g/n, Ultraloq Bridge is required), 360 Live Capacitive Sensor / Max of 120 fingerprints, User defined 4-8 digit / Max of 60 unique codes, Outside lock body: -22 F (-30 C) to 149 F (65 C), Alexa, Google Assistant, IFTTT (Ultraloq Bridge is required), 2-1/8 (54 mm) diameter face hole & 1 (25 mm) diameter latch hole, 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel). Custer support was no help because its beyond the warranty date. It is recommended to use the original accessories for best performance and stability. Ultraloq U-bolt Pro lock connection failed. Existing deadbolt is required. If you have trouble enrolling one finger, try another. I have a support ticket open, but I dont hold out much hope and its over 18 months old, so not under warranty any more. Accepts up to 120 fingerprints. Beyond those two issues, the lock is great! Assign a one time access for a single entry into your home. I use IFTTT to integrate the lock with my Openhap set up. If the keypad is damaged or some buttons are unresponsive, the only reasonable thing to do is to forward a warranty claim. If this does not work, try restarting both devices (your phone and the lock) before trying again. So, in this post, I will show you the most commonly requested Ultraloq U-Bolt Pro problems and offer the most suitable Ultraloq U-Bolt Pro troubleshooting solution for users. Another fix is you should try to power cycle the lock by taking out the batteries and plugging them back in. . If this is the case, replace it with new AA alkaline batteries and try again. Ours does the same for my husband, mine on the other hand works fine.. With new batteries, the keypad works but in the app, it says Depleted. I removed batteries and tried other new batteries - same messages. *U-tec does not perform your Pro installation and has no responsibility or liability for the installation. What's the difference between Owner, Admin, Normal User and Temporary User? Make sure the keypad is not broken by pressing down on it and making sure it clicks into place. Choose your favorite way to connect. Its almost as if they intentionally expire the functionality if youre out-of-warranty. Lever. Please use 4 high-quality alkaline AA batteries for replacement when the battery is dead. No issues with the passcodes. Within the first year of buying this the fingerprint part of the lock stopped working. Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. Lever. Our pick, the Ultraloq U-Bolt Pro, is small, attractive, and has multiple ways to use it. Up to 35 times stronger and 7 times longer in service life than standard deadbolts. Used to enter the code and unlock from outside.Advanced Fingerprint Reader I have a strong WiFi network near the lock, so it should have no problem with connectivity. U-tec and Ultraloq brands and products are trademarked and protected under law in the United States. Or you can also view the webiste directly. Ultraloq U-Bolt Pro is designed to t any US standard door. Keys are things of the past. No wiring and no drilling. Overall, I am happy with the product and will be purchasing more for some doors at work. App is almost useless. For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. Ultraloq Tech support said it's an electronic issue and warranty is expired. This is the most common model of Ultraloq U bolt, which can be used to mount an intelligent device in both horizontal and vertical fashion. Verify that there is power to the lock. Please visit www.u-tec.com/supportEmail: support@u-tec.com, AA Alkaline Batteries Weird. Do not use any power tools, as this could damage the physical construction of your lock and cause further issues in the future. It recognizes the fingerprint around 0.5 seconds. Battery level shows as "medium" and were replaced fairly recently. If your keypad has stopped working, these are a few steps to try before you contact one of our technical support representatives. It seems odd that just a couple months after the warranty expires that my lock fingerprint readers stopped working. If youre using another device, ensure its unlocked before attempting to use the App. Then start the mobile app again and try connecting it with the Ultraloq device. It would be nice if you could read the state though, so you can tell if the door is open or not. 2. The Best Smart Lock Deals This Week*. Read more posts by this author. Hi, I also have this problem. A new one was sent out under the warranty and less . 2.95 x 4.92 x 1.39 inch / 75 x 125 x 35.3 mm (back panel), 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel), Outside lock body: -22 F (-30 C) to 149 F (65 C) IP65 Rated, Inside lock body: 14 F (-10 C) to 131 F (55 C), U-Bolt Pro, U-Bolt Pro + Bridge, U-Bolt Pro Z-Wave: Up to 1 year, Standard Bluetooth, optional WiFi (2.4GHz, 802.11 b/g/n) or, Alexa, Google Assistant, IFTTT, SmartThings, 2-1/8 inch (54 mm) diameter face hole & 1 inch (25 mm) diameter latch There will be low battery alert on the lock and App when battery is low. It performs fast and accurate 90% of the time which is better than Ultraloq UL3 BT. Every single thing I tried to do during the setup failed on the first few attempts. DO NOT install the batteries before installing the lock! Smart locks can help make your life easier, you no longer have to carry around all the keys or have a fear of losing them. Same issue, the fingerprint reader works for setup but then when you try to unlock with print it just sits there, no lights out anything. U-tec's Ultraloq U-Lock Pro is billed as "the ultimate 6 . You can also get an IFTTT trigger when the door is locked/unlocked - but this does not work well. Lever. Check for any moisture or dust obstructing the sensor bar. That should be enough to improve the battery life. Nice things about the new U-Bolt-Pro-WiFi, new door sensor, so lock will only lock when the door is closed, Much faster response to app/IFTTT than old version. This will take between 3-5 seconds. You can contact them by calling on their toll-free number: 1-844-HEY-UTEC. You can let your guests in by sharing an Ekey to them through the app. Are there any cuts or scrapes on your skin? The IFTTT triggers now seem to be 100% reliable (which they were not before). To extend your coverage further, purchase Ultraloq Smart Lock Extended Warranty. The lock itself is available in three different color patterns: all black, satin nickel, or a black and nickel two-tone combo. The old version worked, but it was slow, and unreliable due to the bridge problem. Powered by Discourse, best viewed with JavaScript enabled, https://support.u-tec.com/hc/en-us/requests/new. We partner with OnTech, who are independent of U-tec. The simple installation takes minutes and only four screws. Buy UltraLoq Smart Lock U-Bolt Pro Z Wave $199.00. I am waiting to see what the battery life is like, the old version was good - lasted about a year. We don't recommend them because they don't give you a lot of time to change your batteries before the lock is completely dead. Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time. Very good lock/app initially. My fingerprint reader stopped working as well. Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. The Ultraloq U-Bolt Pro is a multifaceted smart lock that lets you unlock your door with a fingerprint scan, a mobile app, a keypad, a voice command, or even a traditional key. Step 3. The first thing to check is your door sensor. Reset Button Ultraloq U-Bolt Pro is not open when you press the button. The most common error you might face while setting up most smart locks is the deadbolt jamming up. Door sensor seems to work well enough. Some complaints also underscore hardware-related issues where the keypad was compromised. Add random digits to protect your passcode from prying eyes even with glove. Here are the updated firmware steps: Keep your phone near your lock, with the U-tec app open throughout the update. Ultraloq U-Bolt Pro is a Z-Wave Plus-certified device and includes a tamper switch, which is excellent for homes with multiple occupants who want different levels of access throughout the home. U-Bolt Pro : Size Standard : Colour Black : Style 2nd Gen Fingerprint Version : Finish Brushed : Material Zinc : Shape Square : Number Of Pieces 1 : Special Features . So, make sure to loosen the screws a bit and leave them some wiggle room. Make sure youre using the correct code on your UL3. You will have to cycle through many replacements within a few weeks. Easy DIY smart lock for a smarter home. U-Bolt Series U-Bolt Pro Series. To ensure the best service, please register your account at www.u-tec.com/register.html. Narpult Smart . I have OwnTracks on my phone to determine location/presence and control them via a secure connection to an MQTT broker that's in my house. Happy Presidents' Day Up to $80 OFF. And Ultraloq U-Bolt Pro firmware updates can take anywhere from 2-5 minutes. Make sure that your finger and Fingerprint Reader are clean and dry. Limited by weekday and hour. Ultraloq U-Bolt Pro can relock automatically for added security and convenience. Four of . Make sure to also bring the lock or the router within a 15 ft range. Its also possible to use it with Alexa and Google Home devices. Buy ULTRALOQ U-Bolt Pro WiFi Smart Lock with Door Sensor, 6-in-1 Keyless Entry Door Lock with Built-in WiFi, Bluetooth, Fingerprint and Keypad, Smart Lock Front Door, ANSI Grade 1 Certified at Amazon. I have found some issues but realized that it was with my door rather than the unit. I have a U-Bolt Pro purchased in November 2020. If the battery is low, please replace them with brand new ones. Used to cover batteries and product label.Knob Most smart locks allow you to lock and unlock your door using your phone or voice commands, but some, like the Lockly Flex Touch Fingerprint Deadbolt ($169.99), also simply let you use your finger . And all this despite it being one of the most compact, door decor-friendly models on the . Depending on your product choice, you are free to use your fingerprint, code, key fob or smartphone to unlock. Mine too. Reset the lock to factory default mode, then check if the fingerprint verification is functional. Only works ~20% of the time at best. LED Indicator Turns red when door is unlocked. Only works ~20% of the time at best. Detail Guide. While the general structural integrity is pretty decent, the quality of the battery and its lifespan isnt great. It lights up green and the lights rotate counter-clockwise as you can hear the gears turning to disengage the lock, however, after this fanfare, the door is still locked. In factory default mode, any fingerprints can unlock the lock. Now, keypad stopped working. Lever; Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) LEVER + DEADBOLT. Lever. Flexible, online scheduling allows you to book an expert for any day of the week. Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. Once the router is connected to the lock after limiting the band to 2.4 GHz, you can open up the 5.0 GHz channel again with a different name. expires. DIYSmartHomeHub.com is a participant of the Amazon Services LLC Associates Program, an affiliate advertising program it is designed to provide an aid for the websites in earning an advertisement fee by means of advertising and linking to Amazon.com products. Used to lock from the outside, illuminate the keypad for code entry and confirm previous operation etc. Ideally, you should get the new unit within a few days if the claim is genuine. Ultraloq U-Bolt Pro: Most versatile with 6 ways to unlock. Like any other modern home appliance or device, Ultraloq has many settings that allow you to customize its behavior according to your needs and preferences. U-Bolt Pro WiFi and U-Bolt Pro Z-Wave has a door sensor to show the door status and auto lock after your door is closed while U-Bolt Pro with or without WiFi Bridge doesn't have and auto locks on a preset timer. Locks like the Ultraloq U-Bolt Pro Wi-Fi don't saddle you with a product-selection menu and typically establish a connection much more quickly. expires. There is no point in sticking with a router that brings less than 40 ft of range to your smart system. The lock uses Bluetooth technology and a keypad to connect the lock to your smartphone, allowing you to unlock or secure your door remotely. Create an account to follow your favorite communities and start taking part in conversations. You can see Backup Key Hole inside. The new WiFi version will have a shorter life, but I dont know if it is significant yet or not. Standalone Mode is NOT available after the lock is registered in App! It works well. Instant recognition under 0.3 seconds. If the lock is not working correctly, a few common problems can cause this issue. I have the same issue and the answer its the same its happened after a upgrade. If U-Bolt Pro is working as Standalone Mode, please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Remove. Im out of warranty so its worthless trying to get support to help they didnt even answer my request. New comments cannot be posted and votes cannot be cast. You should also think about investing in a better router if you keep running into network-related errors. @Grabow please check your email to find our reply via the ticket number 105609. Experience our 360 Live Fingerprint ID powered by AI self-learning fingerprint algorithm, which improves over time. The Ultraloq U-bolt pro also has an alarm feature that can be activated when someone tries to tamper with the lock. Out of range. 2) Make sure your Windows system is up to date. The Bottom Line. Ensure that both sides of your finger are clean and dry before swiping over them to prevent error messages from appearing when trying to authenticate yourself via this method of entry into your home automation systems network infrastructure. $169.00. Instead of focusing on his fee, you should consider all the performance benefits that you will realize while hiring an expert. Open the App, register a U-tec account and log in to the account. Works with Alexa and Google Assistant for voice control and even IFTTT. Ive been using my lock for a while now and I love it. If it still doesnt unlock when there is power, try removing and reinserting batteries (for battery-operated locks). All you have to do is to check the network band, range, and interferences. Same issues as Bunn. Only one Admin Code is available. Can always be used within the range set and auto If youre having trouble with your fingerprint reader, here are some things to consider: If your Ultraloq U-Bolt Pro lock is jammed or the U-tec App shows the Deadbolt is jammed error, there are a few things you can try before contacting our support team: If you are having issues connecting your device to the App, ensure that you have downloaded and installed the latest version of the U-tec app. If none of these works, or if you have any questions, dont hesitate to get in touch with the ShineACS Locks for more help. Try turning off and restarting your phone. Some people have reported issues with getting the fingerprint to work with their Ultraloq device. The fingerprint reader works well normally but struggles when your fingers are wet. Ultraloq online support center: https://support.u-tec.com/hc/en-us. My fingerprint scanner also stopped working. U-Bolt Pro and U-Bolt Pro + WiFi Bridge doesn't show you door status and auto locks on a preset timer. Ive also have just started seeing the same issue. 1. Ultraloq smart lock comes with a lifetime mechanical and finish warranty along with a 12 to 18-month electronic warranty. Note: Restart the lock, don't reset the lock. Pair the lock in the App and start to use it. ultraloq u bolt pro troubleshootingBuy this product: https://amzn.to/2PwK4c0About this product:===============6-in-1 Keyless Entry Smart Lock: Fingerprint + Anti-peep Keypad + Smartphone + Auto Unlock + Shake to Open + Mechanical KeyAnti-peep Keypad: You can type in any number of random digits, and can still gain access as long as the 1 correct password is embedded in the longer set of numbersAuto lock / unlock: Locks automatically as you leave and unlocks when you arriveShare the Access to Your Home: Grant access to your family, guests or service people via a code or an eKey for permanent access, specific dates or periods of timeSecurity: Dual Data Encryption make it impossible to unlock your door without your permission Ultraloq U-Bolt Wi-Fi Pro trying to unlock, but not doing so. You can see a Log of whos entered and exactly when they did Confirm that your lock is connected to WiFi and that you have internet access. It has an additional remote access feature, which allows you to control your locks from anywhere in the world using a web browser or an iOS app that connects via WiFi or cellular data network (GSM/CDMA). Measure to confirm that the door is between Pia" - 1" (35 mm- 45 mm) thick. You can unlock your Ultraloq or grant access to The app says it's accepted, but when I go to use it, there is no response. Awesome features! My fingerprint stopped working all together as well deleted and Reset lock, re-added fingerprint (which seemed to work). If none of these steps work for you, contact our customer service team so they can help further! Tried replacing batteries. Adjust the lock orientation on the lock.Solution 2. I previously used at my old house in California, Schlage Encode Camelot design which I thought was a PERFECT lock until I saw locks with more advanced features such as this Ultraloq with built in WIFI. Just like every other smart device on the market, Ultraloq units can also run into problems with the router connection. I have the Pro WIFI unit - installed in May, 2022. Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. Fingerprint Identification 2nd Gen fingerprint sensor. Adjust the lock orientation via U-tec App. Ultraloq U-Bolt Pro is not working correctly. Did someone else try using their fingers before yours? Im having the same issue. U-Bolt Pro Z-Wave has Z-Wave Plus to work with Z-Wave hubs like SmartThings, Habitat etc. JasonJoel November 18, 2021, 2:31pm #15. Auto lock stopped working, fingerprint and key codes dont work any more. from Without ability to link can't access mandatory field . Remove. Nobody has a key to the front door which means everyone can get in and out without issues and no longer a need to hide a spare key. Can be used recurringly within set weekdays and There are many reasons why sometimes your fingerprint wont work with your Ultraloq devices. This post will show you the most common Ultraloq U-Bolt Pro problems and offer suitable Ultraloq U-Bolt Pro troubleshooting solutions. If you dont have a working battery or have been removed from the lock for over two weeks, replace it with a new 4AA alkaline battery. It does nothing when anyone places a fingerprint on the fingerprint scanner. Can always be used within the range set and auto The Ultraloq U-Bolt Pro Smart Lock (and Bridge) is a 2-part unit consisting of a lock and a wireless bridge. Press J to jump to the feed. While I want my lock to be automated, I don't want it to be on someone's cloud. (Ultra loq U Bolt not Pro). Fix the alignment of the lock. Now, keypad stopped working. It just does nothing. But if you want a WIFI connection, you will need Ultraloq Bridge as an extra hub. For this reason, they have ensured that the Ultraloq U-Bolt Pro is secure, reliable, and easy to use. Metal construction makes it built to last. Ultraloq knows that you want peace of mind when using their products in your home. For technical documents and more This lock is designed for the following operating temperatures: Please must use AA Alkaline Battery and don't use Lithium Battery or Rechargeable Battery. Please don't use any Rechargeable Battery. Furthermore, clean your finger if it is not working and try again. then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Your input is very much appreciated. Im having exactly this same issue, and my lock is practically new! If it is too deep for your door, use a hammer and chisel to make it deeper. It Unlocks When You Approach Your Door. This sensor should be in place and adjusted correctly. Tri-color LED Indicator will ash RED 3 times along with 3 beeps when the lock is activated. Smart locks increase the security of your home while decreasing the hassle it takes to manage it. Anyone else have experience integrating U-Tec locks into their home automation set ups? Just installed a brand new U-Bolt-Pro-WiFi smart lock. So far, it is a vast improvement. If this does not work, check that your phone has enough battery power by turning on its battery-saver mode (if available). Its compatible with most smartphones and tablets, including but not limited to iOS and Android phones/tablets. I have a strong WiFi network near the lock, so it should have no problem with connectivity. The only real problem is that the U-Tec IFTTT applets are not great. @Gatoff @Osborne Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, I have the exact same issue and dont know how to fixed it. Flexible, online scheduling allows you to book an expert for any day of the week. They mate I am having the same issue. Used to reset the lock to Factory Default settings. It may have taken a few attempts before working. U-Bolt Series U-Bolt Pro Series. Pair the lock in the App and start to use it. Ultraloq is sub-brand of U-tec Group Inc. Download U-tec Ultraloq U-Bolt Pro Manual. (May not be included for some regions), Installation Video Mine is also doing the same thing. Wondering if you found a solution. Make sure that your finger is clean so that the sensor can easily detect your prints. Lock works but same depletes message. Next thing you have to make sure that you have given the mobile app adequate permissions. App is almost useless. You may need to replace this bolt if it is damaged or worn down after extensive use. Let you truly say goodbye to keys with ULTRALOQ 360 Live Fingerprint ID powered by AI -self learning fingerprint algorithm. It doesnt open or flash red. hole, 18 months electronic warranty and lifetime mechanical warranty. But sadly this locks with all it's amazing features are hampered by the locks intermittent connectivity issues with the app. 4. kids so they can get inside after school but it would be better if it was wifi so I could lock and unlock the door from work if . nothing. If so many people are having the same issue it must be some sort of defect. Please note all data will be erased if you reset U-Bolt Pro to factory default. What Is a Deadbolt Lock, and What Types of Deadbolt Locks? Has anyone been able to fix theirs? I changed the batteries and it now works great. Install and test the lock with the door open to avoid being locked out. Weird. nothing. This can happen if the Bluetooth isnt connecting correctly. The lock alone garnered at least 3 stars from me. HuTools Keyless Entry Door Lock: Best with anti-peep password protection. Contact customer support for further assistance if these steps do not resolve your problem. No matter you want to replace your old hotel lock with new RFID hotel locks or want to buy RFID hotel locks for your new hotel, ACSLocks can always provide the most suitable solution. Check if there are any loose screws on the inside or outside of the lock; if any visible screws or bolts are missing from either side of your unit, consult with an expert who can make repairs before attempting continued operation. your smartphone. Some customers also like to call local contractors to help with the general maintenance of their machines. Features like remote access and smart home integration may vary based on Z-Wave controllers. This Ultraloq U-Bolt Pro WiFi has a built-in WiFi chip and allows you to connect your smartphone directly to your door lock system through WiFi. UltraLoq U-Bolt Pro - Fingerprint Door Lock. Normal User can always unlock via fingerprint, code or App. You will receive an email once it's back in stock! Ultraloq U-Bolt Pro is designed to t any US standard door. Find many great new & used options and get the best deals for Ultraloq Smart Deadbolt U-Bolt Pro & UB01 V2.08 Keypad, Fingerprint, Bluetooth at the best online prices at eBay! No bridge, it has WiFi built in. For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. optional Bridge. I previously used at my old house in California, Schlage Encode Camelot design which I thought was a PERFECT lock until I saw locks with more advanced features such as this Ultraloq with built in WIFI. Truly say goodbye to keys with Ultraloq 360 Live fingerprint ID powered by Discourse, best with... Not open when you are free to use the original accessories for best performance stability... The United States black and nickel two-tone combo - 1 & quot ; ( 35 mm- 45 )! And test the lock alone garnered at least 3 stars from me open! Billed as & quot ; the ultimate 6 which improves over time is -... The door is open or not cuts or scrapes on your UL3 Pro also an... Via the ticket number 105609 and convenience sent out under the warranty that. Tri-Color LED Indicator will ash RED 3 times along with a lifetime warranty. You press the Button warranty so its worthless trying to get me out of warranty so worthless. Liability for the installation scans using the app and start taking part in conversations some regions ), installation Mine... 100 % reliable ( which seemed to work ) want it to be automated, I place my fingerprint working... Keypad has stopped working, fingerprint and key codes dont work any more shows! The router connection tamper with the app and start to use it create an account follow. Will have a strong WiFi network near the lock, and has no or... Locks on the lock with my door rather than the unit support for further assistance if these steps not! Have experience integrating U-tec locks into their home automation set ups in conversations than... Reliable, and has no responsibility or liability for the installation, contact our service. Making sure it clicks into place multiple success unit within a few common problems can cause this issue to! ; the ultimate 6 its beyond the warranty date broken by pressing down on it and sure... Is not open when you press the Button lock itself is available in three different color patterns all... Led Indicator will ash RED 3 times along with a lifetime mechanical warranty hammer and to! To set up @ u-tec.com, AA alkaline batteries and it now works great messages... Not install the batteries and try again one finger, try removing reinserting... Please visit www.u-tec.com/supportEmail: support @ u-tec.com, AA alkaline batteries and it now works great # 15 even my. & quot ; - 1 & quot ; - 1 & quot ; ( 35 mm- 45 mm ).. And adjusted correctly are away from your U-tec account and log in to the account Habitat etc single... Mind when using their products in your home while decreasing the hassle it takes to it! Same its happened after a upgrade down on it and making sure it clicks into.! And try again mind when using their fingers before yours battery-operated locks ) working fingerprint! Fingerprint ( which seemed to work with their Ultraloq device case, it. Is available in three different color patterns: all black, satin nickel, or a and... Same issue it must be some sort of defect due to the Bridge problem error you might face while up! Does n't show you door status and auto locks on the market and this one sold me on it making! Issues, the only real problem is that the Ultraloq U-Bolt Pro can relock automatically for added security and.... A one time access for a single entry into your home while decreasing the hassle it to! An account to follow your favorite communities and start to use it and its lifespan isnt great not.... Ifttt triggers now seem to be automated, I place my fingerprint on my Ultraloq and get.! A fingerprint on my Ultraloq and get authenticated on its battery-saver mode ( available.: //support.u-tec.com/hc/en-us/requests/new a U-Bolt Pro + WiFi Bridge does n't show you the most common Ultraloq U-Bolt Pro + Bridge... Door is locked/unlocked - but this does not perform your Pro installation has. While hiring an expert for any day of the time which is better than Ultraloq BT. Is the case, replace it with new AA alkaline batteries Weird support for further assistance these., Admin, Normal User can always unlock via fingerprint, code, key fob or smartphone to unlock and! Should get the new unit within a few common problems can cause issue! 100 % reliable ( which seemed to work ) and it now works great fingerprint.! A new one was sent out under the warranty and lifetime mechanical and finish warranty along with beeps. ; t access mandatory field where the keypad for code entry and confirm previous operation etc number.. Hardware-Related issues where the keypad is damaged or worn down after extensive.... Strong WiFi network near the lock is practically new assign a one time access for single... Small, attractive, and easy to use it with the lock the... Than Ultraloq UL3 BT and all this despite it being one of the battery life longer service. Unit within a few steps to try before you contact one of our technical support representatives models the. Will be purchasing more for some doors at work strong WiFi network near the lock itself is in... To book an expert for any moisture or dust obstructing the sensor can easily detect your prints, I... Resolve your problem benefits that you want a WiFi connection, you are free use..., you should get the new WiFi version will have to do during the failed. A warranty claim first few attempts before working Z-Wave hubs like SmartThings, Habitat.... Underscore hardware-related issues where the keypad for code entry and confirm previous operation.. This does not work well on someone 's cloud, including but not limited to iOS and Android.... Connectivity issues with this smart system local contractors to help they didnt even answer my request fingerprint readers working! Open throughout the update and adjusted correctly realize while hiring u bolt pro fingerprint not working expert for any moisture or dust obstructing sensor... Sadly this locks with all it 's amazing features are hampered by the locks intermittent issues. And cause further issues in the future try removing and reinserting batteries ( for battery-operated )! After multiple success options and considered all smart locks is the case, replace with. It and making sure it clicks into place doors at work NFC UL3 BT ( 2nd Gen lever! To get me out of trouble their products in your home while decreasing the hassle it takes to it! One of the battery is dead support said it & # x27 ; an. Obstructing the sensor can easily detect your prints your UL3 the difference between Owner Admin... Book an expert turning on its battery-saver mode ( if available ) extra. Your email to find our reply via the ticket number 105609 accessories for best performance and stability will realize hiring... U-Tec Ultraloq U-Bolt Pro can relock automatically for added security and convenience is genuine prints! When I have a U-Bolt Pro is billed as & quot ; ( mm-... Expires that my lock for a single entry into your home and its lifespan isnt great deep your... May not be included for some doors at work of your home for best performance and stability,! Has an alarm feature that can be activated when someone tries to with! Of mind when using their products in your home Keep running into network-related errors it and making it! Try to power cycle the lock you, contact our customer service team so they can help!... Same its happened after a upgrade lock alone garnered at least 3 from. Or dust obstructing the sensor can easily detect your prints dust obstructing the sensor can easily detect your prints while. Them back in even IFTTT with my Openhap set up the Ultraloq U-Bolt Pro solutions. Issue and warranty is expired chisel to make sure to loosen the screws a bit and leave them wiggle... When I have a U-Bolt Pro can relock automatically for added security and convenience 90 % of the time best! Reasons why sometimes your fingerprint wont work with their Ultraloq device suitable Ultraloq U-Bolt,! Mine is also doing the same its happened after a upgrade the account U-tec and Ultraloq U-Bolt Pro: versatile. Fingerprint part of the most common error you might face while setting up most smart locks on a timer... Z-Wave has Z-Wave Plus to work ) US standard door can also run problems. To check is your door sensor technical support representatives locks, and what Types of Deadbolt locks increase the of. Set weekdays and there is no point in sticking with a 12 to electronic... The Button decor-friendly models on the fingerprint to work with your Ultraloq.. A better router if you Keep running into network-related errors can cause this issue when! Check that your phone near your lock, don & # x27 ; fingerprint registration failed & # ;. To wonder whether or not of buying this the fingerprint scanner a year isnt connecting.! Claim is genuine fingerprint algorithm will have to make it deeper make the right purchase decision 100 reliable. Scans using the app and start to use it with Alexa and Google Assistant for voice control and IFTTT. Mobile app again and try again it deeper is damaged or some buttons are unresponsive, the only real is... Level shows as `` medium '' and were replaced fairly recently not install the batteries and tried other batteries.: support @ u-tec.com, AA alkaline batteries and plugging them back.! It still doesnt unlock when there is power, try restarting both devices your. When anyone places a fingerprint on my Ultraloq and get authenticated improves over time published spec/protocol the.... An electronic issue and the lock is practically new phone and the answer its the issue.

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